Prime Custom renovated my master bathroom and I am thrilled with the final result! It has become like an in-house spa. I always feel like I'm at a fancy hotel when I'm in my bathroom now which makes me so happy.
The quality of the work is great and if ever I had an issue with something, all I had to do was ask and it was resolved without question. Mauricio and Blanca are very hard workers and I enjoyed working with them during this process. The tile installers were also very impressive and even came on the weekend so as not to delay. Kamil, the owner, even did some of the work himself! The crew did their best to keep everything clean and I appreciated that the floors leading from the front door upstairs to the master bath were all covered to prevent any carpet damage or mess.
The whole process took longer than what was stated in the contract but with COVID delays I do not fault the company. They still finished the work in 20 working days. My project manager, Teagan, was a pleasure to work with. He was extremely polite and respectful. While we were waiting on one final piece of the bathroom to be delivered (tub), we self-installed a bidet attachment and accidentally dented the brand new tower cabinet with a wrench in the process (don't bring tools into your brand new bathroom!). The damage was on one drawer and even though the beautiful cabinetry comes with touch-up paint, we couldn't quite get it to look right. I showed Teagan and he took the drawer and got it repaired at no additional cost to us. You can't even tell that we dented it! I very much appreciated this service and it really shows that they care about their customers. I did feel I was a valued customer during the process.
Not everything with the bathroom went smoothly. This is primarily attributed to the designer that was assigned my bathroom. She did not order things in a timely fashion, nor would she get back to me about things when she said she would. It was very frustrating and resulted in miscommunication to the team and things being ordered incorrectly or not ordered at all. However, this designer is no longer working at Prime. I don't hold this part of the experience against the rest of the team because they did all they could to remediate any issues the designer caused, and moving forward, there shouldn't be these issues.
All in all, the bathroom looks amazing, I'm so pleased with the end result. A bathroom remodel like this is never inexpensive but Prime offered great value and service. I chose to use them over other design-build companies because they were most willing to help me try to be as close to my budget as possible and were transparent with pricing between labor and materials (as opposed to all the others who estimated an additional $10k+ and didn't itemize the labor/materials costs). Additionally, while they are more expensive than a non-licensed crew, to me paying extra for the licensing and people to organize the permitting and everything is worth it!